Viye legal
Refund Policy
Effective October 17, 2026
Your first payment
If VIYE isn't right for you, request a full refund within 14 days of your first subscription payment. This applies to both Single-user and Team.
Renewals and upgrades
Renewal payments and upgrade charges are generally nonrefundable. If you were charged incorrectly or a technical problem prevented you from using the paid features, contact us so we can help.
Canceling your subscription
You can cancel anytime through Settings → Plan & billing → Manage subscription. Your paid features stay available until the end of your billing period, then your workspace returns to Free. Canceling stops future renewals but does not automatically issue a refund.
Requesting a refund
Email info@getviye.com with your VIYE account email and receipt or transaction number. You can also request a refund through Paddle payment support or the support link in your receipt. Paddle handles payments and processes refunds to the original payment method where possible.
After a refund
When a full subscription refund is issued, we end your paid subscription and return your workspace to Free. Your saved grants and original files are kept.
Your rights
This policy does not limit your rights under applicable law or Paddle's refund policy. If either gives you additional refund rights, those rights still apply.